DEWETRON not only produces excellent products for data collection and analysis, but also provides unparalleled support. By providing excellent service, we can help you and your work. Therefore, no matter how long your company has been using it, we can guarantee the highest quality standard of your data collection system. DEWETRON system will not be outdated, it just becomes a classic. If you have any after-sales problems, please contact our authorized agent, Shanghai Beiying Electronics. We are glad to learn more about the challenges you face.
DEWETRON cares about customers. Therefore, choosing DEWETRON means choosing a partner who will always accompany you. In order to ensure the fastest processing and the highest quality, DEWETRON has established a customer service center (CCC) in Shanghai. It is an entire department dedicated to customers and their needs. Do you have any questions? Do you need support or are you looking for any services? We are here to serve you.
technical support
Each DEWETRON system has the first level support. Our first level support provides you with immediate remedial measures to solve any problems you encounter in the measurement task. This includes global phone and online access network support professionals who will work with you to resolve any problems that may arise.
If your problem cannot be solved by our first level support team, we can forward you to our second level support team. Level 2 support is for very specific application support. We will help you directly on site. You will get professional assistance from experienced engineers who are experts in your special applications. Through this secondary support service, we include priority assistance.
Calibration service
In order to ensure the highest integrity of measurement data, annual calibration is necessary. We provide calibration of various standards. During use, the system may lose its calibration function - a normal phenomenon that is easy to bypass. By calibrating a system annually, you can ensure continuous and complete measurement data. DEWETRON prides itself on ISO 9001:2015 and ISO 14001:2015 and offers ISO 17025 or NIST standard calibration services.
There are two levels of calibration certification: NIST (National Institute of Standards and Technology) traceability and ISO (International Standards Organization) certification. In addition to standard calibration, we are officially allowed to carry out two types of certified calibration. If you book a certified calibration, we will give you a physical certificate to ensure that you meet their standards.
Standard calibration
The accuracy of your system is very important to us. Therefore, we have a specially trained team to calibrate your equipment.
By planning the annual calibration of your equipment, your equipment will be prioritized, so you can reduce the preparation time.
Approved calibration
The standard calibration service can be upgraded to calibration according to ENISO/IEC 17025.
It also includes adjustments by the manufacturer to ensure the continuous integrity of the measurement data.
The approved calibration service is applicable to each system and equipment.
Quick calibration
We know that the downtime of the equipment is unacceptable, which is why the turnaround time of your system in our calibration is 14 working days or less.
We also know that in some cases, shorter turnaround is critical. In this case, we will provide expedited calibration service and all the benefits of standard calibration service within 7 days after your system reaches the clock.
After sales maintenance
Product maintenance
With DEWETRON, you can schedule annual system maintenance. Therefore, you can extend the life cycle of the system, avoid downtime, and plan your maintenance when it is most suitable for your workload. Our maintenance includes
Cleaning, replacement of filters and cooling fans, reliability updates, virus scanning, disk fragmentation and complete functional system testing.
In addition, BIOS and Trion firmware and driver updates can be included.
Product maintenance
DEWETRON promises the highest quality. However, we know that you are running our system even in the worst environment. Therefore, we also know that even the most experienced engineers may encounter events that affect your work.
DEWETRON trained technicians repair your system within the defined product life cycle. In addition, they also include comprehensive system inspection. In addition, we also provide express maintenance services. If you make use of this offer, the delivery time will be further shortened. It will take 14 days to transfer.
System upgrade
Keep your measuring equipment at the forefront of technology, which is very helpful for your work. DEWETRON makes system upgrade possible. Just send your system to us, and we will upgrade the computer components and configure the entire system. Regular system upgrades will increase your system life and maintain your investment value.
Older systems may need to be checked before upgrading to ensure that the hardware and other components are compatible with the latest configuration.
